Mandarina Duck MD20 Hobo bag taupe

If you wish to return a product, please ensure it meets the following conditions:

1. The product must be in its original packaging and unused.
2. The return request must be made within 14 days of receiving the item.
3. Proof of purchase (order confirmation or receipt) is required.

To initiate a return, please contact our support team at

[email protected] or call +370 667 51 778.

Our team will guide you through the return process and provide you with the necessary instructions.

Return Address: Trinapolio g. 25, LT-08221, Vilnius, Lithuania.

Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.

Once we receive the returned item and verify its condition, we will process your refund or exchange as per your request.

Payment and Guarantees

At Super Bag, we strive to ensure a seamless and secure shopping experience. Here’s everything you need to know about our payment options and guarantees:

Payment Methods

We offer a variety of payment methods for your convenience:

1. Payment on the website with Visa or Mastercard via Stripe.

All transactions are processed through secure payment gateways to ensure your financial information is protected.

Payment Security

We prioritize your security. Our website uses SSL encryption to protect your personal and financial information. All payments are handled by trusted payment processors, ensuring your details remain confidential.

Guarantees

We stand by the quality of our products and offer the following guarantees:

1. Money-Back Guarantee: If you are not satisfied with your purchase, you can return it within 30 days for a full refund. The product must be in its original condition.
2. Product Warranty: All our products come with a one-year warranty against manufacturing defects. If your item has a defect, contact our customer service for a replacement or repair.
3. Secure Shopping: Your personal information is secure with us. We follow industry-standard security measures to protect your data from unauthorized access.

Returns and Refunds

If you need to return a product, please follow these steps:

1. Contact Us: Reach out to our customer service team to initiate the return process.
2. Return the Product: Send the product back to us in its original packaging.
3. Receive a Refund: Once we receive and inspect the product, we will process your refund. Refunds are issued to the original payment method.

At Super Bag, we are committed to providing high-quality products and exceptional customer service. If you have any questions about payments or our guarantees, please do not hesitate to contact us.

Thank you for choosing Super Bag!